Escalated volume of task error timeouts

Incident Report for Omnea

Resolved

Confirmed errored tasks are no longer above the expected rate. We will continue to monitor environments to ensure errored tasks are successfully retrying without intervention.
Posted Jul 13, 2026 - 13:10 BST

Monitoring

Errored traffic has been re-routed. We're monitoring to ensure failed tasks are cleared across environments.
Posted Jul 13, 2026 - 13:02 BST

Identified

Fix in progress to re-route the proportion of traffic causing escalated error volume. This should eradicate any general performance impact.
Posted Jul 13, 2026 - 12:54 BST

Investigating

Some customers are seeing an escalated number of task errors. These errors are clearing when retried, however we are investigating the root cause of the initial intermittent errors.

Most tasks should be unaffected, and any errored tasks should retry successfully shortly.
Posted Jul 13, 2026 - 12:48 BST
This incident affected: Omnea Platform.